Delivery & Return Policy

1. Delivery Policy

At Jambo Imports, we strive to ensure a seamless shopping experience by delivering your order efficiently and securely.

1.1. Delivery Timeframes

Orders are typically processed within 2-3 business days after payment confirmation.
Delivery within South Africa usually takes 5-7 business days.
International delivery timeframes vary depending on the destination and shipping carrier.
Delivery times may be affected by factors beyond our control, including customs clearance and courier delays.

1.2. Delivery Charges

Shipping costs are calculated at checkout based on the delivery location and order weight.
Free shipping may be available for qualifying orders, as indicated on our website.
International customers are responsible for any applicable customs duties and import taxes.

1.3. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.
If you experience delays, please contact our customer service team for assistance.

2. Return Policy

We want you to be satisfied with your purchase. If you need to return an item, please review our policy below:

2.1. Eligibility for Returns

Items must be returned within 14 days of receipt.
Products must be unused, in their original packaging, and in resalable condition.
Custom-made or clearance items are non-returnable unless defective or damaged.

2.2. Return Process

To initiate a return, contact our customer service team with your order details and reason for return.
Once approved, you will receive return instructions and the return shipping address.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

2.3. Refunds & Exchanges

Refunds will be processed within 7-10 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method.
If you prefer an exchange, we will ship the replacement item once the return is processed.

2.4. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery.
We will arrange for a replacement or refund at no additional cost.

For any queries regarding our Delivery & Return Policy, please contact us at accounts@jamboimports.co.za.