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Jambo Imports and Exports

Delivery & Return Policy

1. Delivery Policy

At Jambo Imports, we strive to ensure a seamless shopping experience by delivering your order efficiently and securely.

2. Return Policy

We want you to be satisfied with your purchase. If you need to return an item, please review our policy below:

1.1. Delivery Timeframes

  • Orders are typically processed within 2-3 business days after payment confirmation.
  • Delivery within South Africa usually takes 5-7 business days.
  • International delivery timeframes vary depending on the destination and shipping carrier.
  • Delivery times may be affected by factors beyond our control, including customs clearance and courier delays.

1.2. Delivery Charges

  • Shipping costs are calculated once we’ve received your Request for Quote and stock has been confirmed
  • International customers are responsible for any applicable customs duties and import taxes.

1.3. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.
  • If you experience delays, please contact our customer service team for assistance.
2.1. Eligibility for Returns
  • Items must be returned within 14 days of receipt.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Custom-made or clearance items are non-returnable unless defective or damaged.

2.2. Return Process
  • To initiate a return, contact our customer service team with your order details and reason for return.
  • Once approved, you will receive return instructions and the return shipping address.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

2.3. Refunds & Exchanges
  • Refunds will be processed within 7-10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.
  • If you prefer an exchange, we will ship the replacement item once the return is processed.

2.4. Damaged or Defective Items
  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.
  • We will arrange for a replacement or refund at no additional cost.

For any queries regarding our Delivery & Return Policy, please contact us at accounts@jamboimports.co.za.
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